Refund policy

CANCELLATIONS
We're sorry but we don't provide refunds if you just change your mind about a product. Please make sure you want your items before you purchase them.

REFUNDS
We are happy to provide refunds for any defective painting. To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@annedmade.com

SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

SHIPPING
To return your product, you should mail your product to the return address written on your parcel.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

CUSTOMS ISSUES
We are not responsible for local customs issues. All issues or problems associated with customs are the sole responsibility of the customer.

Unfortunately, we cannot provide refunds on an order because it did not pass through customs or because a fee was levied by a local customs agency.